Help Center

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Frequently Asked Questions

How do I create my first TikTok ad campaign?

To create your first campaign, log into your Ikigai platform account, navigate to the Campaigns section, and click 'Create New Campaign'. Follow the step-by-step wizard to set up your targeting, budget, and creative assets.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment methods may vary by region.

How long does it take for my ad account to be approved?

Most ad accounts are approved within 24-48 hours. However, during peak times or if additional verification is needed, it may take up to 5 business days.

Can I get a refund if I'm not satisfied?

Yes, we offer refunds according to our refund policy. Please refer to our Terms and Policy page for detailed information about refund conditions and processing times.

What countries can I target with my ads?

You can target major markets including the US, EU, Canada, Australia, New Zealand, and many other countries. The available targeting options depend on your account type and compliance status.